Refund and Returns Policy

Effective Date: October 11, 2024

At Girardperfection, we strive to provide our customers with the highest quality products and exceptional service. If, for any reason, you are not fully satisfied with your purchase, we offer a straightforward refund and returns policy to ensure your experience with us remains positive.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be returned in its original packaging with all tags, manuals, and accessories included.
  • You must provide a proof of purchase (order confirmation email or receipt) for the item.
  • The return must be initiated within 30 days of the delivery date.

2. Non-Returnable Items

Certain items are exempt from being returned, including:

  • Gift cards.
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  • Items damaged due to improper use or handling.

3. Return Process

To initiate a return, follow these steps:

  1. Contact our customer service team via email at info@girardperfection.com or by phone at (914) 664-2196 to request a return authorization.
  2. Once your return is approved, we will provide you with detailed instructions on how to return your item.
  3. Please package the item securely in its original box or packaging and send it to the address provided. You are responsible for covering the return shipping costs, unless the return is due to an error on our part (e.g., receiving a damaged or incorrect item).

4. Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Please note that original shipping fees are non-refundable unless the return is due to a mistake on our end (e.g., wrong or defective item received).

5. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please:

  • Check your bank account and credit card statements first.
  • Contact your credit card company or bank, as it may take additional time before your refund is officially posted.
  • If you have done all of the above and still have not received your refund, please contact us at info@girardperfection.com for assistance.

6. Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at info@girardperfection.com for assistance.

7. Return Shipping Costs

You are responsible for covering the cost of return shipping, unless:

  • The item received was incorrect or defective.
  • We will provide a prepaid return shipping label in cases where Girardperfection is at fault.

8. Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange a replacement or refund at no additional cost to you.

9. Contact Us

If you have any questions about our Refund and Returns Policy, please feel free to contact us:

We appreciate your understanding and look forward to providing you with the best service possible.